Find Your Services
Menu
Login

Returns Policy

Returns Policy

On OMO Bharat Platform Returns is a scheme provided by respective sellers directly of their own, of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category/ of different sellers/ different products of a single seller may not have the same returns policy. For all products, the returns/replacement policy is provided on the Store Details page under the shipping details column. Do refer to the respective item's/store’s applicable return/replacement/cancellation policy on the Store Details page for any exceptions.

In case if Return policy on Store Details Page is missing or incomplete, do refer to the below-mentioned criteria.

Part 1 – Category, Return Window, and Actions Possible

Category

Returns Window, Actions Possible and Conditions (if any)

Furniture

Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, and Household Items)

10 days

Refund or Replacement
 
 For products requiring installation, returns shall be eligible only
 when such products are installed by the brand's authorized
 personnel.
 
 In order to help you resolve issues with your product, we may
 troubleshoot your product either through online tools, over the
 phone, and/or through an in-person technical visit.


 If a defect is determined within the Returns Window, a
 refund/replacement of the same product will be provided at no
 additional cost. If no defect is confirmed or the issue is not
 diagnosed within 10 days of delivery or Installation wherever
 applicable, you will be directed to a brand service center to
 resolve any subsequent issues.


 In any case, only one replacement shall be provided

Lifestyle: Watch, T-Shirt, Footwear, Sari, Shorts, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc...

Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc..

10 days

Refund, Replacement or Exchange

Lifestyle: WinterWear(sweatshirt, jacket, sweater, cardigan, kids_thermal, pullover, windcheater, track_suit, thermal,shawl, track_top, glove, muffler, scarf, blazer, uniform_sweatshirt, uniform_blazer, kids_muffler, kids_mitten, shrug, poncho, sock, uniform_sweater, cap, waistcoat, leg_warmer, legging,elder_halloween_costume)

3 days

Refund, Replacement or Exchange

Medicine (Allopathy & Homeopathy)

2 days

Refund

Home: Home Improvement Tools, Household Items, Home décor, Furnishing

7 days

Refund or replacement

Books (All books)

Sports Equipments (Racquet, ball, support, gloves, bags etc.)

Exercise & Fitness Equipment (Home Gym combos, dumbbell, etc.)

Auto Accessories - Car and Bike accessories (helmets, car kit, media players, etc.)

7 days Replacement only

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product.

Toys (Remote controlled toys, Learning toys, Stuffed toys, etc.)

Stationary (Pens, Diary notebooks, Calculators, etc.)

Musical Instruments (Microphones & Accessories, Guitars, Violins, etc.)

7 days Replacement only

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product.

Non-Returnable - All Wind Instruments (Harmonicas, Flutes, etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.

All Mobiles (except Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones),

Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI, Dizo Products (Tablets, Laptops, Smart Watches)

All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)

Furniture - Hammock Swing & Stool

7 days

Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Mobile – Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones

Electronics - Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon, Dizo & MI Products (Tablets, Laptops, Smart Watches

Large –Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL, TOSHIBA, Hitachi, Rockwell, KENT

7 Days Service Center Replacement/Repair only

Brand assistance for device related issues is subject to brand warranty guidelines and service policies. Please reach out to the nearest brand-authorized service center for more detail

Please note that OMO Bharat is an online marketplace and the final decision on the replacement of defective devices rests with the seller/brand

For any other issues with the product, you may contact OMO Bharat’s 24×7 Customer Care

 

Furniture, Large appliances ( Except Vu, LG, Godrej,Haier, IFB, Hindware , Glen, Faber, AGARO, Voltas, BOSCH, Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL,TOSHIBA, Hitachi, Rockwell, KENT )

Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only

10 days

Replacement only

For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues.

In any case, only one replacement shall be provided.

No Questions Asked

10 days

Refund or replacement

This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms.

This policy shall be applicable only if the product was bought when this policy was applicable to the product. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.

Exceptions to this policy: Following claims will be covered under the policy provided and through corresponding validation processes

a. product undelivered

b. product/accessories missing

c. wrong product/accessories delivered

No Returns categories

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

Refurbished

7 days

Replacement only

To help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to the warranty partner for resolving any subsequent issues.

Part 2 - Returns Pick-Up and Processing In case of returns where you would like the item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back panel, etc.) should be undamaged and without any scratches, dents, tears, or holes.

Undamaged Packaging

The product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a Successful Return

  • • In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  • • In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
  • • During open box deliveries, while accepting your order, if you received a different or damaged product, you will be given a refund (on-the-spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
  • • For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.'

Refund:

  • • Seller will stay responsible in case of any refund is expected by the customer. OMO Bharat doesn’t receive any amount from the buyer at the time of any transaction being initiated on the Platform.
  • • Delivery Charges are not refundable if the delivery is done by OMO Bharat Delivery Partners.
  • • OMO Bharat Delivery Partners may charge extra for any return request to be done by them.